Master in hospitality and Hotel Management
Supported by the British Chamber of Commerce

15 scholarships available

London, 15th edition

The Italian Chamber of Commerce and Industry for the UK is pleased to introduce the 15th edition of the Master in Hospitality and Hotel Management, a vocational course for those aspiring to a career in the hospitality industry.

This Master is intended for people with a strong command of English who are between eighteen and thirty-two years old and who wish to work in London in one of the most prestigious hotels of the capital. Young talented individuals with the ambition of managing their own hotel one day, aware that if you work hard there are no impossible targets in a country renowned for its meritocracy.

A course focusing on practice. Our students attend only four weeks of lectures, followed by a three-to-six-month training in a hotel. Classes are exclusively in English (i.e. non-Italian nationals are welcome to apply) and the teaching staff is made up of professionals actively involved in the London hospitality industry. Studying in English, learning the industry-specific terminology in the language you will need to use it and creating a first network of business contacts are added values that only our course offers.

A real job opportunity. As a result of all the networking events organized throughout the year, the Chamber is able to guarantee all the students an internship opportunity, thanks to a continuously updated network of business contacts. We endeavour to meet the demand of qualified personnel that we receive from hotels, introducing our students in working contexts in which it is likely to be offered a job. As a matter of fact, 90% of our former students is still working in London in first-class hotels, having achieved managerial positions in few years.

The Master in Hospitality and Hotel Management includes:
- Complimentary return flight to London (either from Rome or Milan, at the beginning and at the end of the lectures);
- Complimentary return transfer to the accommodation from London airport.
- Complimentary accommodation in London during the first month of course (lectures);
- Lecture material provided in digital format;
- Personalized placement service in accordance with the job demand;
- Tutor assistance;
- Certificate granted by the Italian Chamber of Commerce and Industry for the UK.


Click here to see photos and testimonials from the past edition.




Course structure

The Master will last for four or seven months and will be divided into two terms. There will be a first month of tuition, followed by an internship of a minimum of three months up to six months. To get the best from the lecture month the teaching method is focused on substance above form. The classes will run from 4th to 31st March 2015. The tuition consists of approximately 150 hours of classes, plus 20 hours of individual study. Classes will be held in English to enable students to be prepared for their work environment and learn the sector specific vocabulary. The programme is offered full-time only, Monday to Friday from 9 am - 6 pm (with one hour lunch break). To be granted the Master certificate students must attend at least 75% of lectures.

The modules are:
a. Sales & Marketing
- Structure of the department;
- Analysis of its tasks;
- The Sales Manager;
- The Marketing Manager;
- The market;
- Strategies;
- From traditional to web marketing;
- The marketing mix.
b. Staff Management and Human Resources Assessment

- How to write a CV (UK format) and how to prepare a job interview;
- Recruitment and selection;
- Training of human resources;
- Role of the department;
- Career plans and staff motivation;
- Appraisal: an essential tool for management.
c. Leadership
- Leadership and human resources management;
- Leadership: its impact in the company;
- Leadership and communication;
- How important a leader is in the team work.
d. Conferences and events organization
- The department;
- The main tasks;
- Essential knowledge;
- The importance of its interaction with the rest of the Hotel.
e. Reception
- The structure of the department in modern hospitality;
- The main tasks and objectives;
- How to welcome a guest: techniques;
- How to deal with a complaint;
- The check-in and check-out procedures;
- The importance of its interaction with the rest of the Hotel.
f. General accountancy and budget, monitoring the budget and setting of prices to guests.
- The budget structure of a UK company;
- Analysis of the budget according to UK law;
- Assessment of the final balance;
- Essential principles of UK accountancy;
- Business plan: the compass of a company.
g. Food&Beverage and purchasing management
- The F&B Manager and his/her increasing importance in modern hospitality;
- Food costs and GP as crucial elements in the running of the department;
- Choosing the suppliers and creating menus and wine lists;
- Monitoring the stock;
- The relationship among restaurant/kitchen/room service.
h. Business cases
Analysis of successful business cases in different hospitality scenarios.

During the first month visits to hotel and venues will also be arranged.

Teaching Staff

Our teachers are renowned professionals in the London hospitality industry, most of whom have international working experience. The limited number of students means that every class is interactive and dynamic, with a direct and exciting approach to learning. Furthermore, teachers often keep in touch with the students and help them get to know the working environment and network.


Once the in-class period is over, students will undertake a three to six month internship (500 hours minimum). The start date will be decided according to the availability of the hotels which will also be free to decide on the terms of the internship (duration, possible salary or pocket-money, etc). Among the hotels which previously took on board our students, we can mention Baglioni Hotel London, Dukes London, Hyatt Hotels, InterContinental Westminster, Melia White House, Millennium & Copthorne Hotels, Principal Hayley Hotels, Sheraton Hotels & Resorts and The Ampersand.

Admission & Scholarships

There are 25 limited places.

The Master fee is GBP 3,400 + VAT (20%) and it is possible to pay by installments at zero interest. Our sponsors provide for 15 scholarships of £480 (VAT included) each to be assigned on a first come first served basis.

To apply, candidates should:
- send their CV in English via email;
- submit the online application form.

Once the application has been received the Chamber will contact the candidate via email to arrange a telephone interview with one of our English native speakers in order to test the candidate’s command of the language. After that the candidate will be informed about their admission and the possible grant of one of the scholarships.

The last deadline for the submission of the application is when the maximum number of participants has been reached. Considering that there are a limited number of places the Italian Chamber of Commerce for the UK reserves the right to accept or reject applications. Because of the limited number of participants the earliest applications are more likely to be successful.

The candidates who are admitted onto the MA should pay a deposit of £500 (including VAT which is not refundable if you decide not to participate in the Master any more) within 48 hours of the admission confirmation by bank transfer to:
Italian Chamber of Commerce and Industry for the UK
No. 20509450
Sort Code. 20-36-47
IBAN: GB90BARC20364720509450.

Please send a receipt of the payment via fax (0044 20 7495 8194) or email to If you pay by debit/credit card there is an additional charge of 2%; if you pay with American Express, an additional 3.5%. All bank fees have to be paid by the participants.

The rest of the payment (full amount or first installment) should be done within 15 days of receiving the admission confirmation.

Failure to pay the full balance within the first two weeks of starting the course will incur a fine from The Chamber of Commerce.

Would you like to find out more about our course? Download our brochure!


Stefano Potortì
Senior Consultant

The Italian Chamber of Commerce and Industry for the UK
1, Princes Street London W1B 2AY
Tel. +44 (0)207 495 8191
Fax +44 (0)207 495 8194



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